Quick answers to the questions we’re asked most. Each one links to the fuller guide where there is one, but in most cases the fix here is all you need.
A guest says they can’t RSVP
Work through these in order. If the status pill in the studio masthead reads Draft, guests see Not live yet and nothing on the page works; switch it to Live. If it reads Ended, the page is up but the section says This event has ended and RSVPs are closed. If Settings > Access & permissions is set to Organisers only, guests can’t open the page at all.
Next, the deadline: the section reads The RSVP deadline has passed from the end of that day in your event’s timezone. Move or clear the date in Guests > Configure > Form. If the guest was told the event has reached its maximum number of responses, your plan’s reply cap is full (30 on Free, 75 on Starter, 250 on Plus, 500 on Complete); upgrade, or delete test replies.
On a guest-list RSVP, check the name is on the list under Configure > Guest list and is spelt the way the guest is typing it. If the entry is marked Responded, the guest (or someone in their party) has already replied and the entry is no longer offered; press Reset to delete that reply and let them reply again. The two RSVP modes are explained in Set up RSVPs and meal choices.
A guest says they already replied but want to change something
Guests cannot edit or withdraw a reply once it is sent. On an open RSVP, open Guests, expand their reply in the Responses tab and press Delete. On a guest-list RSVP, go to Configure > Guest list and press Reset on their entry, which deletes the old reply and reopens the entry. Then ask them to reply again through your page. If they were already on the seating plan their seat keeps their name. Details are in Manage replies.
Photos aren’t appearing in the gallery
Most often the photos are there, just waiting for you. Open Gallery > Photos and switch the dropdown to Pending review: with Require moderation on, uploads sit there until you press Approve or Approve all. Every photo is also screened automatically for unsuitable content before it can appear, even with moderation off; that takes a short while after the upload, and a photo that fails the screen is never shown. If the album is empty rather than pending, check the Album window in Gallery > Settings has opened (guests see Album not open yet before then) and that Guest uploads is switched on there. The album window and moderation are covered in Set up the photo album.
The upload button is disabled
The album has reached your plan’s photo cap: 20 on Free, 50 on Starter, 300 on Plus and 1,000 on Complete. The upload page says This event has reached its photo limit and the button stays disabled for everyone, organisers included. Remove photos you don’t need in Gallery > Photos (hover a photo and press Remove), or upgrade from Settings > Plan & billing. The counter in the Gallery header shows how close you are.
The album open date is locked
Album opens on in Gallery > Settings is disabled with the note Locked: a photo has been uploaded as soon as the first photo arrives, so guests are never told one closing date and given another. Removing the photos again does not unlock it. The closing date is the open date plus your plan’s window, so the way to extend it is to upgrade the plan before the window closes; see If you need more album time.
The Free plan is greyed out and says “Already in use”
Each account can have only one free event live at a time. When you press Publish on a second one, the Free card is disabled with an Already in use tag. Open the other event and switch its status pill to Ended (or Draft), then publish this one on Free; or choose a paid plan for this one, which has no such limit. The same rule stops an old free event being switched back to Live while another is live.
Guests can’t find their seat
There is no publish switch for the seating plan; it appears on your page only when the Seating plan section has been added in the Content workspace (+ Add section). If it is there, check it isn’t hidden with the eye icon (the canvas shows Hidden from guests), and that Seat search is switched on in the section’s inspector. Guests search the name as it appears on the plan, so “Katie” won’t find a seat saved under “Katherine”. Building the plan is covered in Build the seating plan.
I can’t add the seating plan, guestbook or music section
Those sections are tier-gated. The guestbook needs Starter or above; the seating plan and music requests need Plus or above. In the section library a locked tile carries a Plus badge and opens the upgrade modal instead of adding the section, and the matching rail items show a lock icon. Upgrade from Settings > Plan & billing or the Upgrade plan button at the bottom of the rail and they unlock immediately, with nothing to rebuild.
My co-organiser can’t publish, upgrade or delete the event
That is by design. Publishing, changing the plan, inviting or removing co-organisers and deleting the event stay with the event owner; a co-organiser sees no Publish button, Only the event owner can change the plan. under Plan & billing, and Leave event in place of Delete event. They can edit everything else. If you need the page published, sign in as the owner. See Invite a co-organiser.
I want to change my page after going live
Just edit it. Changes save automatically and are live immediately, so a corrected start time or a new section reaches guests the moment you make it. There’s no separate republish step, and guests don’t need to do anything to see the new version. The only thing that locks is the album open date once a photo exists.
How do I log out or delete my account?
Both live in Settings, under Account. Logging out is immediate and harmless. Deleting your account asks you to type delete my account and then removes your events and their data permanently, so download anything you want to keep before you do.
I forgot my password
Use the reset link on the login page and follow the email. Worth noting the distinction: this is your organiser account password. The guest password on your event page is a separate thing, and it is stored hashed, so it cannot be viewed once set, by you or by us. If you’ve lost it, set a new one in Settings > Access & permissions; every guest will be asked for the new one.
If none of these matches your problem, get in touch and include your event link; it makes the diagnosis far quicker.