Terms of Service

1. Who we are

Ode Events is a trading name of Laramattix Ltd, registered in Scotland (company number SC884319), with a registered office at Office 2/3 48 West George Street, Glasgow, United Kingdom, G2 1BP.

2. Acceptance of terms

By creating an account or using Ode Events, you agree to these Terms of Service. If you do not agree, please do not use the service.

You must be at least 16 years old to create an account or use the service.

3. The service

Ode Events provides a platform for event organisers to create event pages, collect RSVPs, and build crowd-sourced photo albums. Guests can upload photos and respond to RSVPs without creating an account.

Events start as drafts and must be activated before guests can access them. You can activate an event on our Free plan (no payment required) or on a paid plan with higher limits and additional features. Paid plans are activated via a one-time payment processed through Stripe, and activation is immediate.

4. Your responsibilities

You agree that you will not use Ode Events to:

• Upload content you don't have the rights to share
• Upload photos of identifiable people without their consent
• Upload illegal, harmful, or offensive content
• Choose an event web address, event name, or page content that is offensive, misleading, or that impersonates another person, business, or Ode Events itself
• Attempt to circumvent access controls or security measures
• Resell, sublicense, or white-label the platform or its features without our written consent

5. Content ownership

You retain ownership of all photos and content you upload. By uploading, you grant Ode Events a limited licence to store, process, and display your content solely for the purpose of providing the service.

Event organisers are responsible for ensuring that all content in their event complies with these terms and applicable law. For the purposes of UK GDPR, event organisers act as the data controller for all personal data collected through their event (including guest photos and RSVP responses) and are responsible for informing their guests how that data will be used.

6. Plans and payments

Ode Events offers multiple plans. The Free plan requires no payment and includes limited photo storage and a short album window. Paid plans are activated with a one-time payment processed via Stripe and include higher photo limits, a longer album window, and additional features such as guest list RSVPs, co-organisers, and removal of the ‘Made with Ode Events’ bar from your event page. Your event page always stays at an ode.events address; custom domains are not offered.

What you are buying. A plan is a licence to use the platform’s features on one event. It is delivered in full at the moment it is applied to your event: every feature, limit and setting of the plan is available immediately, and nothing is delivered later, on your event date or at any other point. The only exception is the setup work in Set up for you, which is a service we perform after payment as described below; the Complete plan it includes is delivered immediately. A plan is not open-ended. It ends when the event is deleted, whether by you or under the retention periods in section 8, and the photo album accepts and shows photos only during its album window, which runs from the album open date you choose (it defaults to your event date but need not be it). A plan is not tied to your event taking place: it is used from the moment it is applied, whether your event goes ahead, is postponed or is cancelled, and postponement or cancellation does not entitle you to a refund, credit or extension. We do not hold any part of a payment against a future delivery.

All payments are non-refundable, except as set out below for Set up for you. By completing payment you are requesting that we provide the service immediately and acknowledge that no refund will be issued.

You may upgrade from a lower plan to a higher plan at any time. Upgrading from one paid plan to another charges the difference between the two plan prices; upgrading a live Free event charges the full price of the chosen plan. The amount is shown at checkout. Downgrades are not supported, because each plan sets a specific photo limit and album window, and reducing these after activation could result in data loss.

Set up for you. Where offered, this is the Complete plan plus a setup service: we build your event page, RSVP, menus and guest list from the details you send us. The Complete plan is applied to your event as soon as payment completes. Places are limited each month and your order takes one, so if you change your mind within 14 days of payment we refund the difference between Set up for you and the Complete plan and your event stays on Complete; after 14 days, or once we have started building, the payment is final. The setup work is carried out as you send us each part, in the order we ask for it. We make reasonable changes to each part before handover; after the handover, you edit the event yourself from your dashboard. We enter the guest list you supply; we do not write content from nothing, and the seating plan is yours to build with the planner included in your plan. We accept a limited number of these orders each month and may decline to offer the service at any time. Details you send us for the setup are used only to build your event and are deleted after handover (see the Privacy Policy).

Referral rewards. Where offered, an event’s web address acts as a referral code. A buyer who enters a code when first purchasing a paid plan for an event, including Set up for you, receives the stated discount on that purchase only; it does not apply when moving between paid plans, and it cannot be combined with any other promotion. The event whose code was used receives the stated number of extra photos, up to the stated maximum per event. Extra photos raise that event’s photo limit and nothing else: they do not extend the album window or the retention period, do not add any other feature or limit of a higher plan, cannot be moved to another event, and have no cash value. They are subject to the same album window and retention periods as the rest of that event’s album, so if the album has closed or the event has ended, has been deleted or is on a plan whose window has passed, the extra photos may be of no use; a code may still be shared and the buyer still receives their discount. Codes belonging to an event you organise or co-organise cannot be used on your own purchases. We may withdraw or change the scheme at any time for future purchases, and may reverse a reward where the referred payment is refunded, disputed or found to be fraudulent.

We may change the features, limits and prices of any paid plan for events activated after the change. The photo limit and album window applied to a paid event when it was activated will not be reduced afterwards. Where we reduce other limits or remove features from a live paid event, we will give at least 30 days’ notice by email.

The Free plan is different. We reserve the right to change what it includes at any time and without notice, including its features, its photo limit, its RSVP limit and its album window, and such changes may apply to Free events that are already live.

7. Ode Business accounts and subscriptions

Ode Business is a separate arrangement for a business that runs many events: a venue, a wedding planner, a photographer or any other supplier. It is bought as a subscription rather than as the one-off plans described in section 6, and this section applies to it in place of section 6 except where it says otherwise. You buy it in the course of your business, so the consumer cancellation rights that apply to a one-off plan do not apply to a subscription.

The account. An account is held by the business. The person who creates it is its owner and is responsible for everything done on it, including by the colleagues they invite. Each plan includes a number of seats, and inviting more people than the plan allows is not possible until the plan is changed or the team is trimmed. Events created on the account belong to the account rather than to the member of staff who created them, and stay with it when that person leaves the team. An owner cannot delete their personal login while they own an account, and a member of staff cannot delete a login that has created events on one; contact us and we will help.

Billing. Subscriptions are billed monthly or annually in advance through Stripe and renew automatically until cancelled. You may cancel at any time from the billing portal. A cancellation takes effect at the end of the period you have paid for: that period is not refunded in whole or in part, and we do not refund part months or part years. A failed payment does not cancel the subscription, and we may suspend the ability to create events, publish them and draw from the photo pool until payment succeeds. Prices are shown in pounds sterling at checkout.

Free trial. Where a free trial is offered, we take card details at the start of it and charge the first period automatically when it ends, unless you cancel before then. A trial may create a limited number of events, stated on the sign-up page, and does not include the monthly photo pool. One trial per account.

Changing plan. Moving to a larger plan straight away starts a new paid period on that plan the day you choose it: the full price of the new plan is charged then, the remainder of the period already paid for is not refunded or credited, and the renewal date moves to that day. Moving to a smaller plan, and any change between monthly and annual billing, takes effect at the end of the period you have paid for, with nothing charged or credited before then.

The photo pool and top-ups. Plans that include a monthly pool of photos give that allowance for each billing month. It does not roll over and unused photos have no cash value. Adding an album to an event draws photos from the pool at that moment and is permanent: they are not returned to the pool if the event is deleted or the subscription later ends. Photos bought as a top-up are charged at the rate shown, do not expire while the account exists, are non-refundable, cannot be moved to another account and have no cash value.

Events and albums. Events created on an account carry the features of our Complete plan without a separate purchase. An album can be added from the pool by the business, or bought on the event by the couple at our usual prices, in which case it is their purchase and is charged to them. An album can be made larger but never smaller, and making one larger charges the difference between the two sizes. Album windows and the retention periods in section 8 apply to these events in the same way as to any other event.

When a subscription ends. Websites that were already published stay published, and albums already added keep their photos for their full window. What ends is the ability to create new events, publish drafts, add or grow albums from the pool and buy top-ups. Nothing is deleted because a subscription ended; the retention periods in section 8 still apply, as does our right to suspend or remove content under section 9. Subscribing again restores the plan from that day and does not grant a further free trial.

Changes. We may change the features, limits and prices of a subscription. We will give at least 30 days’ notice by email of a change that reduces what a plan includes or raises its price, and it applies from your next renewal after that notice. If you do not accept it, you may cancel before the renewal.

8. Data retention, storage limits, and fair use

Each plan has a defined photo storage limit. Retention periods work as follows:

• Photos are deleted when the album window expires, calculated as the album open date plus the storage period for your plan (from 7 days to 6 months on current plans; some older plans had a 1-year window). Deletion normally completes within a few days of the window closing. The event page and all other data are not deleted at that point.
• All other event data is deleted approximately 1 year after the event date, but only once the album window has also expired. If no album window was set, deletion occurs approximately 1 year after the event date. Unpaid events with no date set are deleted approximately 1 year after creation.
• Paid events with no date set are not automatically deleted.
• RSVP responses are deleted approximately 90 days after the event start date. If no start date is set, RSVP responses are deleted when the event is deleted.

Retention periods describe when data becomes due for deletion, not a period for which we promise to keep it available. Deletions are processed automatically in scheduled batches, so data may remain in our systems for a short period after the stated retention period before removal completes.

Fair use (gallery views): to keep the service available and affordable for all users, public gallery pages are subject to a fair use limit of approximately 1,000 views per event. Once this limit is reached, the public gallery becomes unavailable to guests; the limit does not reset on its own. Guests can still upload photos and organisers retain full access to their event and photos through the dashboard. If your gallery reaches the limit, contact us at hello@ode.events and we will lift it.

The album open date defaults to your event date and can be changed from your dashboard until the first photo is uploaded, after which it is permanently locked. The album window is measured from the album open date, not the event date, so it closes the same number of days after whatever date you choose. If your album date is locked and you believe it is wrong, please contact us at hello@ode.events. On paid plans, we will endeavour to assist provided the photo album has not yet been used by guests. On the Free plan, we are unable to make changes; please recreate your event.

We recommend downloading the photos you want to keep from your dashboard (photos are downloaded one at a time) and noting down any RSVP details you need before the retention period ends. Ode Events does not provide a data export. Ode Events is not responsible for data loss after the retention period has elapsed or as a result of your failure to save content before scheduled deletion.

Organisers can delete their event and all associated data at any time from the dashboard, regardless of the retention period.

Financial and billing records are retained for a minimum of 6 years from the end of the relevant accounting period, as required by UK tax law. This applies independently of account or event deletion.

9. Content moderation

Photos uploaded to the platform are currently scanned for prohibited content at the point of upload using AWS Rekognition. Images identified as containing explicit nudity, graphic violence, visually disturbing content, or hate symbols are automatically and permanently removed without notice. This applies to all uploads regardless of whether manual moderation is enabled for an event.

Automatic scanning is a safeguard, not a guarantee, and we reserve the right to change or disable it at any time without notice. Responsibility for the content in an event rests with its organiser, including photos uploaded by guests. We advise every organiser to enable manual moderation in their event’s gallery settings, which holds each photo for the organiser’s approval before guests can see it.

We reserve the right to remove any content that violates these terms or applicable law, and to suspend or terminate accounts at our sole discretion.

This applies to the whole event, not only to photos. If we judge an event's web address, name, or any content on its page to be inappropriate, offensive, unlawful, or to impersonate someone else, we may delete the event or the content in question without warning. No refund will be issued for any paid plan on that event, and we may suspend or close the account that created it. We are the sole judge of what is inappropriate.

To report abusive content, contact hello@ode.events.

10. Account termination

You may delete your account at any time from your account settings, or by emailing hello@ode.events. When you delete your account, all events you own and their associated data (photos, RSVP responses, guestbook messages, music requests, gift registry claims) are permanently and irrecoverably deleted. This includes any active paid events; no refund will be issued for any remaining plan value. You should download any photos or data you wish to keep before deleting your account.

Two exceptions protect other people’s events. A login that owns an Ode Business account cannot be deleted while it does, because the account would be left with no one able to manage its billing or its team: cancel the subscription and contact us to close the account first. A login that created events on an Ode Business account cannot be deleted either, because those events belong to the account and are not yours to remove: ask the account owner to take you off the team, and the events stay with the business. Billing records are retained as required by UK tax law (see our Privacy Policy).

We may suspend or terminate your account or any individual event at any time and without notice if you violate these terms, upload illegal or prohibited content, or use the service in a way that threatens the security or integrity of the platform. Where suspension or termination results from a breach of these terms, no refund will be issued for any paid plan, regardless of any remaining plan value.

11. Limitation of liability

Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited by applicable law.

Subject to the above, Ode Events is provided “as is”. We are not liable for any indirect or consequential damages arising from use of the service. We do not warrant that the service will be available or suitable on any particular date, including the date of your event, or that it will meet the needs of any particular event. We are not liable for loss of data that occurs after the retention period for your plan has elapsed or as a result of your failure to save content before scheduled deletion.

For a paid event, our total liability for any claim arising from use of the service shall not exceed the total amount you paid for that event.

The Free plan is provided free of charge. To the fullest extent permitted by law, we accept no liability of any kind for a Free event or for any other use of the service for which you have not paid.

12. Service availability

We may temporarily suspend access to the service for routine maintenance, security updates, or to protect the platform from abuse or excessive usage. Where possible, we will give advance notice of planned maintenance.

If we decide to discontinue the service, we will give at least 6 months’ notice by email to account holders before it closes. Six months is the longest album window on our current plans, so every album already bought can be opened and used in full before closure. The retention periods in section 8 describe when we delete data so that we do not hold it longer than necessary; they are not a commitment to keep an event available for that long.

We are not liable for any failure or delay in providing the service caused by circumstances beyond our reasonable control, including but not limited to: infrastructure outages at our hosting or storage providers, internet disruption, natural disasters, or government actions.

13. Changes to terms

We may update these terms from time to time. The current version will always be available at this URL with the date it was last updated. Continued use of the service following any update constitutes acceptance of the revised terms.

14. Governing law and disputes

These terms are governed by the laws of Scotland. We encourage you to contact us first at hello@ode.events to resolve any dispute informally. If we cannot resolve the matter, you may refer it to an alternative dispute resolution (ADR) provider or the courts. Any legal proceedings shall be subject to the jurisdiction of the courts of Scotland, without prejudice to any mandatory rights you may have as a consumer to bring proceedings in the courts of your country of residence.

15. Contact

Questions about these terms? Email hello@ode.events.